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Office Information

General office information is listed below, including office hours, insurance plans in which our doctors participate, method of payment information, and directions to our office. We are happy to take patients with noncontracted insurance plans, or no insurance at all, but please be aware that we ask for payment at the time of service.  NEW PATIENTS ARE ALWAYS WELCOME.

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Location:

3958 Leap Road, Suite 101, Hilliard, Ohio 43026
Phone: (614) 876-7330     Fax: (614) 876-6974

Hilliard Family Medicine, Inc. is located one block north of Cemetery
Road, situated at the corner of Leap Road and Brown Park Drive.
Our driveway enters from Brown Park Drive, but our signage is on
the southeast corner of the intersection in front of the office. We are
adjacent to the Hilliard Post Office.



Office Hours:
(Office hours may vary from time to time, depending upon physician availability.  To see when your physician is usually working, visit the Meet The Docs page.)


MONDAY- THURSDAY:
  8:00 AM - 8:00 PM
FRIDAY:  8:00 AM - 4:30 PM
SATURDAY:  8:00 AM - 12:00 PM
SUNDAY:  Closed


After Hours:
For routine matters, such as refill requests or next-day appointment cancellations, messages may be recorded on our office voice mail system by calling (614) 876-7330.  Our staff will handle your message on our next business day.

If you believe you have a medical emergency, call 911
or proceed to the nearest emergency room.  If you have
a serious, but nonemergent, problem after usual office
hours, one of our physicians is available by phone at all times.  To reach the on-call doctor, call the:

ANSWERING SERVICE @ (614) 447-4442

Please remember, refills of controlled substances will not be given outside of usual business hours.


DIRECTIONS &
MAPPING


Click the map below to be taken
 to Microsoft's MSN Maps & Directions
website, where you can see more detailed
maps and obtain driving directions
.

A map of 3958 Leap Rd, Hilliard, OH 43026. Click to see the map on MSN Maps & Directions

Insurance Companies:
We participate in most all of the major insurance carriers in the Central Ohio area.  Any inclusions or limitations are listed beside each plan.

●  Aetna (all plans)
●  Anthem (all plans except Anthem Senior Advantage)
●  Champus (all Tricare plans except Tricare Select)
●  Cigna (all plans)
●  HealthReach (all plans)
●  Medicaid (existing patients only; we are contracted with Healthy Start, but not with CareSource HMO)
●  Medicare (Medicare Part B and Railroad Medicare; we do not participate in any Medicare HMO's)
●  Medical Mutual (all plans except SuperMed Select or HMO Health Ohio)
●  Nationwide (all plans)
●  Ohio BWC (existing claims only, no new claims or transferred POR's)
●  OhioHealth (MGO) (including listed plans below)
        >Beech Street/CappCare
        >Emerald Health Network
        >FirstHealth
        >One Health
        >Unicare
●  United Healthcare (all plans except Medicare HMO)

Our physicians no longer participate with Ohio Health Choice or PHCS at this office location.


Payment Methods:
Hilliard Family Medicine, Inc. accepts most traditional forms of payment, including cash, personal checks*, and these major credit cards:


*We charge a $25.00 fee on all personal checks returned for insufficient funds.  This amount is subject to change without notice.


Additional Information For Patients:

New patients are always welcome, and we appreciate referrals. 

Here are a few things you should know to make your office visits run smoothly.

●  At the time of your first appointment, we ask that you provide us with a photo ID, your insurance card, and any records you may have about your medical condition(s).  You are encouraged to ask your previous physician or hospital to forward pertinent medical records to us prior to your first visit.

●  At each appointment, please update our records with any changes of name, employer, address, phone number, insurance, or marital status.  Also, we will be accepting your required copayment (if any) at the time of your arrival.  Please have your current insurance card with you at each appointment.

●  We ask that all minors arrive with at least one parent or legal guardian for the initial office visit, and preferably for each office visit thereafter. Please bring a complete set of immunization records for all children and adolescents.  If a minor needs to be brought to an appointment by someone other than a parent or legal guardian, a written note of permission from the parent/guardian is required.  If expressly stated in the note, we can retain this permission slip for future use until rescinded.

●  When bringing minor children of divorced parents to the doctor, please be sure to provide us with any pertinent legal documents.  Usually, these are in regard to custody, authority to consent to and/or approve medical treatment, and orders of financial responsibility.  There may be additional decrees that are unique to your situation.  Foster parents and other guardians may also have legal documentation (especially regarding custody) that we will need to have on file.

●  New patients are asked to complete the necessary office paperwork prior to seeing the doctor.  Please arrive at least 15 minutes before your scheduled appointment to allow adequate time to finish this important step in registration.  If you wish, you may download the appropriate forms from this website (see Useful Forms), and bring them with you to your first visit.  Patients who have not seen one of our doctors in the last three years may be asked to complete updated paperwork, so please plan your arrival time accordingly.